Frequently Asked Questions

Everything you need to know about your York Fitness journey.

What is the standard shipping timeframe for heavy equipment?

Large items like treadmills and weight benches typically ship within 3-5 business days via specialized freight carriers to ensure safe handling.

Do you offer assembly services for home gyms?

Yes, we partner with professional technicians to offer in-home assembly services at an additional cost, which can be selected during the checkout process.

What is your return policy for fitness accessories?

We offer a 30-day return policy for all unused accessories in their original packaging. Please note that for hygiene reasons, items like yoga mats must be unopened.

Are York Fitness products covered by a warranty?

All our equipment comes with a standard manufacturer's warranty, typically covering the frame for 2-5 years and moving parts for 12 months, depending on the specific model.

Can I track my order once it has been dispatched?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's portal to monitor your delivery.

Do you provide international shipping?

Currently, we ship to most regions within the country. For international inquiries, please contact our support team to receive a custom shipping quote based on your location.